Privacy policy
1. Privacy Policy Overview
Afiya Wellness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, create an account, or otherwise interact with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
• Contact Information – including your name, email address, phone number, billing address, and shipping address.
• Payment Information – including payment method details, transaction information, and payment confirmations.
• Account Information – including usernames, passwords, account preferences, and settings.
• Order Information – including products viewed, purchased, returned, exchanged, or added to your cart.
• Communication Information – including messages, inquiries, and customer support requests.
• Device and Usage Information – including IP addresses, browser type, device information, and website interaction data.
3. How We Collect Information
We collect information through the following methods:
• Directly from you when you create an account, place an order, subscribe to communications, or contact us.
• Automatically through cookies, analytics tools, and similar technologies when you use our website.
• From service providers that assist with payment processing, shipping, analytics, and website operations.
• From business partners and other third-party sources where permitted by law.
4. How We Use Your Information
We may use your personal information to:
• Process and fulfill orders.
• Provide customer support and respond to inquiries.
• Manage and maintain customer accounts.
• Improve website performance and user experience.
• Personalize product recommendations and shopping experiences.
• Send order updates, service notifications, and promotional communications.
• Detect and prevent fraud, unauthorized access, and security incidents.
• Comply with legal obligations and enforce our policies.
5. Sharing and Disclosure of Information
We may share your information with:
• Shopify and related service providers that help operate our online store.
• Payment processors, shipping companies, analytics providers, and customer support platforms.
• Marketing and advertising partners to provide relevant promotions and advertisements.
• Legal authorities when required by law or to protect our rights and interests.
• Business affiliates or successors in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information except as permitted under applicable law.
6. Shopify Services
Our website is hosted and powered by Shopify. Information submitted through our website may be processed by Shopify and its service providers to facilitate payments, order fulfillment, website functionality, and related services.
For additional information regarding Shopify's privacy practices, please refer to Shopify's Privacy Policy.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Improve website functionality.
• Remember user preferences.
• Analyze website traffic and performance.
• Personalize content and advertising.
You may manage or disable cookies through your browser settings; however, doing so may affect certain website features.
8. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
We retain personal information only as long as necessary to fulfill business, legal, accounting, and operational requirements.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request a copy of your information.
• Withdraw consent for marketing communications.
• Object to certain processing activities.
To exercise these rights, please contact us using the contact details provided below.
10. Children's Privacy
Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal information to us, please contact us so that we can remove the information.
11. International Data Transfers
Your personal information may be transferred, stored, and processed in countries outside your country of residence.
Where required by law, we implement appropriate safeguards to protect personal information transferred internationally.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.
Users should review the privacy policies of any third-party websites they visit.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Continued use of our website following any changes constitutes acceptance of the revised Privacy Policy.
14. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact us: support@afiya.com